About our terms

1.1 These Terms explain how you may use this website (the Site).

1.2 References in these Terms to the Site includes the following websites: www.pack-app.com, and all associated web pages and apps from Vision DPI on the Google Play Store and Apple App Store.

1.3 You should read these Terms carefully before using the Site.

1.4 By accessing or using the Site or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them.

1.5 If you do not agree with or accept any of these Terms, you should stop using the Site immediately.

1.6 If you have any questions about the Site, please contact us by:

  • (a) e-mail info@pack-app.com (between Monday to Friday: 9 am to 5 pm), or

  • (b) telephone 0333 200 1343 (between Monday to Friday: 9 am to 5 pm).

1.7 Definitions

"Content" means any text, images, video, audio or other multimedia content, software or other information or material submitted to or on the Site;

"Online terms and conditions for the supply of goods" means the terms and conditions https://www.pack-app.com/terms-conditions, which will apply to you ordering goods using the Site;

"Site" has the meaning given to it in clause 1.1;

  • "Submission" means any text, images, video, audio or other multimedia content, software or other information or material submitted by you or other users to the Site;

    "Terms" means these terms and conditions of use as updated from time to time under clause 11;

  • "Unwanted Submission" has the meaning given to it in clause 5.2;

    "we" means VISION DPI LIMITED (company number 11811817) (we and us) is a company registered in England and Wales and our registered office is at 19 King Street, King's Lynn, Norfolk, PE30 1HB; and

  • "you" means the person accessing or using the Site or its Content (and your shall have the same meaning).

    1.8 Your use of the Site means that you must also comply with our Acceptable use policy and our Online terms and conditions for the supply of goods, where applicable.


    2.1 Where you use of the Site requires you to register, you must submit a completed registration form to us. We may refuse your application for registration at our discretion. If we accept your application for registration, you will be given access at the point of application.

    2.2 You agree that you are solely responsible for:

    • (a) all costs and expenses you may incur in relation to your use of the Site; and

    • (b) keeping your password and other account details confidential.

    2.3 You accept that you are solely responsible for ensuring that your computer system meets all relevant technical specification necessary to use this Site and that your computer system is compatible with this Site.

    2.4 The Site is intended for use only by those who can access it from within the UK. If you choose to access the Site from locations outside the UK, you are responsible for compliance with local laws where they are applicable.

    2.5 We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us at info@pack-app.com.

    2.6 We may prevent or suspend your access to the Site if you do not comply with any part of these Terms, any terms or policies to which they refer or any applicable law.


    3.1 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our privacy policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.

    3.2 Our privacy policy is available at https://www.pack-app.com/privacy-policy.


    4.1 The Site and all intellectual property rights in it including but not limited to any Content are owned by us, our licensors or both (as applicable). Intellectual property rights means rights such as: copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We and our licensors reserve all of our and their rights in any intellectual property in connection with these Terms. This means, for example, that we and they remain owners of them and free to use them as we and they see fit.

    4.2 Nothing in these Terms grants you any legal rights in the Site other than as necessary to enable you to access the Site. You agree not to adjust to try to circumvent or delete any notices contained on the Site (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Site.

    4.3 As a condition of your use of the Site, you agree:

    • (a) not to use the Site for any purpose that is unlawful under any applicable law or prohibited by these Terms;

    • (b) not to use the Site to commit any act of fraud;

    • (c) not to use the Site to distribute viruses or malware or other similar harmful software code;

    • (d) not to use the Site for purposes of promoting unsolicited advertising or sending spam;

    • (e) not to use the Site to simulate communications from us or another service or entity in order to collect identity information, authentication credentials, or other information (‘phishing’);

    • (f) not to use the Site in any manner that disrupts the operation of our Site or business or the website or business of any other entity;

    • (g) not to use the Site in any manner that harms minors;

    • (h) not to promote any unlawful activity;

    • (i) not to represent or suggest that we endorse any other business, product or service unless we have separately agreed to do so in writing;

    • (j) not to use the Site to gain unauthorised access to or use of computers, data, systems, accounts or networks; and

    • (k) not to attempt to circumvent password or user authentication methods.


    5.1 Where you use any feature on the Site which allows you to upload or publish Submissions to our Site, any Submission must conform to standards of accuracy, decency and lawfulness, which shall be applied in our discretion, acting reasonably. In particular, you warrant that any Submission is:

    • (a) lawfully submitted;

    • (b) factually accurate;

    • (c) provided with the necessary consent of any third party;

    • (d) not defamatory or likely to give rise to an allegation of defamation;

    • (e) not offensive, obscene, sexually explicit, discriminatory or deceptive; and

    • (f) unlikely to cause offence, embarrassment or annoyance to others.

    5.2 While we try to make sure that the Site is secure, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee that it will be kept confidential. For that reason, you should not let us have any patentable ideas or patent applications, advertising or marketing suggestions, prototypes, or any other information that you regard as confidential, commercially sensitive or valuable (Unwanted Submissions). While we value your feedback, you agree not to submit any Unwanted Submissions.

    5.3 We may use any Unwanted Submissions as we see reasonably fit on a free-of-charge basis (bear in mind that we have no way of knowing whether such information is confidential, commercially sensitive or valuable because we do not monitor the Site to check for these matters). Therefore, we will not be legally responsible for keeping any Unwanted Submissions confidential nor will we be legally responsible to you or anybody else for any use of such Unwanted Submissions.


    6.1 While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on the Site is at your own risk.

    6.2 We may suspend or terminate operation of the Site at any time as we see fit.

    6.3 Content does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.

    6.4 While we try to make sure that the Site is available for your use, we do not promise that the Site is available at all times nor do we promise the uninterrupted use by you of the Site.


    The Site may contain hyperlinks or references to third party websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party's website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.


    8.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

    • (a) loss of profits;

    • (b) loss of sales or business;

    • (c) loss of agreements or contracts;

    • (d) loss of or damage to goodwill; and

    • (e) any indirect or consequential loss.


    We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.


    No one other than a party to these Terms has any right to enforce any of these Terms.


    We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.


    12.1 We will try to resolve any disputes with you quickly and efficiently.

    12.2 If you are unhappy with us please contact us as soon as possible.

    12.3 If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms.

    12.4 Relevant United Kingdom law will apply to these Terms.